We are very proud to be among the highest rated property management companies in Memphis with a Google Review score of 4-stars. In fact, the average Google Review score for a property management company in Memphis is just 2-stars.

A nationwide survey of nearly 3000 reviews of property management companies showed that property managers receive 30% lower ratings compared to all other industries. Why is there such a significant drop in scores for property managers?

The overwhelming majority of online reviews for property management companies are written by tenants. Very often the reviews are focused on lost security deposits and other financial responsibilities a tenant has to the property.

Remember, a property manager has two different types of customers, tenants and homeowners. We try our best to take care of our tenants (and our 4-stars shows we are succeeding!) and we also have a fiduciary responsibility to our homeowners. It is our job to protect a homeowners investment. We must maintain the home with care, and also make smart financial decisions so that the property continues to be a good investment for the homeowner.

Tenants will write negative reviews because they did not get the full security deposit back and applicants will post a one- star rating because their applications were denied. If we always did what the tenants wanted we would have higher scores, but it would not be a responsible way to manage a property and it would come at the expense of the homeowner.

We are very proud of our 4-star Google Review because it is TWICE the score of other property management companies in Memphis. How did we do it?

Our approach is to provide great customer service to our tenants and take care of all maintenance in a timely fashion. We also hold our tenants responsible for any damage done to the property and will strictly enforce our rental agreements. We offer exceptional communication and a friendly staff that is always available to help and answer questions.

But the secret is that our high score started well before the tenant moved it. We have a very strict screening process (hence some of the bad reviews) because we want to find the best tenants. We only accept about 50% of applicants, which is far fewer than other property management companies struggling to fill vacancies.

Once we find a great tenant, we go over the rental agreement in detail. We explain exactly what maintenance services are covered by the homeowner, and what we expect from our tenants. We make sure that all parties fully understand the costs and responsibility before they move in, which sets up everyone for success.